Aurora operates on a prepaid payment model, meaning that users must pay upfront for purchase of both subscription plans and tokens.Here’s how billing works in different scenarios:

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1. Changes in Number of Users

Organizations may experience fluctuations in the number of users throughout a subscription period. If additional users are added or removed in the middle of a billing cycle, the charges will be adjusted accordingly:

  • New users added mid-cycle: The organization will be charged for the additional users starting from the next billing cycle, along with a prorated charge for the days they were active in the current cycle.
  • Users removed mid-cycle: If users are removed during a billing cycle, the organization will not receive an immediate refund or adjustment. However, from the next billing cycle, the charges will reflect the updated number of users.
Example: If an organization had 11 members in March and added 2 more users mid-month, the April billing cycle will include charges for 13 users plus an adjusted charge for the days the 2 new users were active in March.

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2. Subscription Start Date & Auto-Debit Timing

Unlike a calendar-month-based system, Aurora follows a subscription anniversary billing model. This means that the billing cycle is determined by the exact date of the subscription purchase, not the beginning of the month.Example: If you start a monthly subscription on March 20th, the next auto-debit will occur on April 21st. The renewal cycle will continue on this date every month thereafter.