This guide explains how to access the Order Desk through our user interface. The dashboard is your central hub for managing tasking and archive orders—whether you’re placing a new order or reviewing past requests.

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Step 1: Complete Your KYC

Before you can access the Order Desk, you must complete the Know Your Customer (KYC) process. This ensures that your account is verified and ready for all platform functionalities.

Note: KYC can be done by Organization Owners only.

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Step 2: Navigating to the Order Desk

Once your KYC is approved, you’ll be directed to the main dashboard. If you haven’t placed any orders yet, you will see a clean slate with an empty Order Listing page.

  • Steps to reach the dashboard:
    • Locate the “Order Desk” tab in the main navigation menu in the left panel of the platform. Click on it to open
    • You will be directed to the Order Listing page, where you can see an overview of your previous orders (if any).

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Step 3: Initiating a New Tasking Order

If you’re new to Order Desk, you won’t see any orders initially. To get started:

  • What to Do:
    • Click on the “Order Image” button prominently displayed on the Order Listing page.
    • This action will open the tasking panel where you can begin the process of defining your Area of Interest (AOI), capture window, and other imaging parameters.

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Helpful Tips

  • Dashboard Overview:
    The dashboard is designed to be intuitive. Once you’re on the Order Listing page, you can quickly access details of past orders or start a new one with a single click.

  • Support:
    If you encounter any issues or have questions, you can contact support via the Contact Support in the navigation menu on the left panel.

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