This page is where you’ll see all your orders at a glance—whether they’re still in draft, actively being worked on, or completely fulfilled. We’ll also cover how order statuses work, the idea of tasks within an order, and what it means for an order to be partially fulfilled, failed, or cancelled.

Viewing Your Orders

When you first arrive at the Order Desk Dashboard, you’ll see a list of all orders associated with the projects you have access to. This list includes:

  • Single Tasking Orders: Orders containing a single capture request.
  • Archive Orders: Orders for existing satellite imagery from our archives.
  • Recurring Tasking Orders: Orders containing recurring capture requests.

You can download the order reports by clicking the “Export Orders”, which will export all the orders of your organization. Please note that only the organization owner will have permissions to export orders report.

Each order has an icon or status indicator that tells you its current state. You can sort or filter these orders, or click on any order to open its Order Details page.

Order and Task: What’s the Difference?

An Order is the high-level request you make—like ordering a single capture, a batch of archived images, or a recurring set of captures over time.
A Task is an internal unit that we create behind the scenes to fulfill each part of your order:

  • Single Tasking or Archive Orders: Typically have just one task, so the order’s status closely matches the task’s status.
  • Recurring Tasking Orders: Have multiple tasks—one for each occurrence. The first task is submitted (and paid for) right away, while future tasks remain in “draft” until they pass feasibility checks a few days before their capture window.

Because recurring orders can have many tasks, you might see an order in an “active” state even if some tasks are still in “draft” for future occurrences.

Task-Level Statuses

Within each order, tasks represent the actual capture or processing steps. You’ll see these in more detail on the Order Details page, particularly for recurring orders.

1. Draft

  • Tasks in a recurring order that are scheduled for future occurrences. They remain in draft until they pass feasibility checks (usually 5 days before the start date).
  • A single/archived order doesn’t typically have a “draft” task, because the task is created once you place the order.

2. Submitted

  • The task has passed initial feasibility checks and payment. It’s queued for scheduling.
  • Recurring Orders:
    Future tasks become submitted after passing feasibility 5 days before their start date and if payment is successful.

3. In Progress

  • The capture window has started, and the satellite is scheduling/capturing your imagery. The task remains in progress until the strips are delivered or fail.

4. Fulfilled

  • The task successfully captured, processed, and delivered your imagery. You can find your images in the Captures tab.

5. Partially Fulfilled

  • Some planned strips were captured, while others weren’t (e.g., certain passes missed due to weather constraints).

6. Failed

  • Meaning:
    The task was unable to deliver any imagery. Common reasons include missed capture windows, weather constraints, or feasibility issues.

7. Cancelled

  • Payment wasn’t received, this can happen in recurring orders if the user doesn’t recharge their wallet 24 hours before the start date.

Order-Level Statuses

These statuses appear on the Order Desk Dashboard and represent the overall progress of the entire order. Let’s walk through each one:

1. Draft

  • An order was created but not yet finalized (added to cart, left incomplete, or never paid for). You can delete or modify a draft order. Once the user proceeds with feasibility checks and payment, it leaves draft status.

2. Active

  • The order has been accepted after feasibility checks and payment.
  • For recurring orders, if at least one task is “Submitted,” the entire order is considered active (even if future tasks are still in draft).

3. Fulfilled

  • All tasks under the order have been successfully completed and delivered. You can now download the imagery in the Captures tab—your order is complete!.

4. Partially Fulfilled

  • If the order is single tasking/archive order, if the task is partially fulfilled then the order will be too. But in case of recurring orders order will be partially fulfilled, if some tasks succeeded while others failed or are partially fulfilled.

5. Failed

  • All the tasks under that order failed. This can happen if captures weren’t feasible (e.g., weather constraints, scheduling issues).

Order Details: Overview and Captures Tabs

When you click on an order in the dashboard, you’re taken to the Order Details page, which has two main tabs:

  1. Overview:

    • Shows all the information about the order and tasks (like its status, creation date, and payment details).
    • In case of recurring order, displays each task (especially important for recurring orders), along with their individual statuses and feasibility checks.

  2. Captures:

    • Lists all the images that have been successfully delivered for this order.
    • You can download your imagery or check metadata like capture date, resolution, and more.